LAMAN EXPRESS TERMS AND CONDITIONS Version V2311
In these Terms and Conditions “WE, OUR, US” refers to lamanexpress.com operated by TIIM RAILWAYS TRANSPORT AND TRADE JSC.
The Website refers to lamanexpress.com.
Please read these terms and conditions carefully as they set out the basis upon which TIIM RAILWAYS TRANSPORT AND TRADE JSC (“Laman Express”, “Tiim Railways”, “we”, “us”, “our”) will accept bookings. Your contract is with TIIM RAILWAYS TRANSPORT AND TRADE JSC. We are registered in Vietnam under business license number 0108673473 with our head office at No. 5 Lane 210/3 Hoang Van Thai, Khuong Mai Ward, Thanh Xuan District, Hanoi City, Vietnam.
When you make a booking you guarantee that you have the authority to accept, and do accept, on behalf of your party the terms of these booking terms and conditions. A contract will exist as soon as we issue our confirmation invoice. This contract is made on the basis of these booking terms and conditions, which are governed by Vietnam law, and the jurisdiction of the Hanoi courts.
We will only accept bookings if the lead name of the booking is over 18 years of age. Written consent from parent / legal guardian is required for any travelers under the age of 18 who are travelling without their parents or legal guardians.
We reserve the right to amend our booking conditions.
You agree that you will not use the Website for illegal purposes, and will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website.
All details and descriptions featured on our website are for guidance only. The images used on our website to illustrate the experiences, particularly those that take place at more than one location, are used as an indication only. We endeavour to ensure that all the information and prices on our website are accurate. However, occasionally technical errors occur, and we reserve the right to correct prices and other details in such circumstances even after a confirmation email has been sent.
When ordering tickets online, full payment is required at the time of order. Upon receipt of full payment, we will issue a confirmation with QR code to check in for service via email. It is your responsibility to check your ticket order confirmation email and to urgently advise us if there are any errors or omissions. Your rights may be affected in relation to any matter arising as a result of such error or omission if you fail to do so.
It is a condition of our agreement that you are covered by adequate travel insurance for the trip on which you use your tickets. Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues including COVID-19, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Change your tickets: Your tickets after issuance can not be changed. You can only cancel and re-book.
Cancellation policy:
Cancellation out of 30 days prior to departure date: Cancellation fee 10%.
Cancellation from 14 to 30 days prior to departure date: Cancellation fee 20%.
Less than 14 days prior to departure date: Non-refundable.
All children under 5: Can travel without tickets but share existing berth with parents.
All children at all ages: If you want to buy tickets, the prices are the same price as adult.
If you are no-show, or if you cancel your journey after departure date, or if you leave a journey that is in progress, you will not receive any refund for any unused portion of your journey.
Services unused or cancelled for any reason are not refundable.
Except where otherwise expressly stated, in these order conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include but are not limited to war, the threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, pandemics, epidemics, industrial dispute, natural or nuclear disaster, landslides, flooding, fire, chemical or biological disaster, adverse weather conditions, the act of any government or other national or local authority and all similar events outside our or the supplier(s) concerned’s control.
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Your passport should have a minimum of 6 months validity from the date of travel. If you need assistant with Vietnam visa, you can email to Tiim Travel Visa at visa@tiimtravel.com.
Any complaints or problems relating to the order and supply of any ticket must be reported to us in writing immediately. Please address all emails to laman@lamanexpress.com within 48 hours since the event happened. We will acknowledge all complaints within 03 working days. Sometimes we need to investigate issues raised with 3rd party suppliers which may take time to do so. We do however aim to respond in full within 14 days. If for any reason we are unable to respond within that time, we will endeavour to notify you as soon as possible. If you fail to follow these procedures there will be less opportunity for us and/ or the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
We must be advised at the time of the order of any disability and special requirements so that we may notify the supplier concerned. Special facilities can be requested but may not be guaranteed. Acting reasonably, if suppliers are unable to properly accommodate the needs of the person(s) concerned, we may refuse to confirm your ticket order or if you did not give us full details at the time of order, cancel it and impose applicable cancellation charges when we or they become aware of these details.
If you have any special request, you must advise us in writing at the time of order. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met unless any supplier has specifically confirmed this. For your own protection, you should obtain confirmation in writing from us that your request will be complied with (where it is possible for us to give this) if your request is important to you. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation letter or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.
Enjoy your holidays in Vietnam with Laman Express!