LAMAN EXPRESS PRIVACY POLICY
Version V2311
TIIM RAILWAYS TRANSPORT AND TRADE JSC (referred to as “Company”, “Laman Express” or “Tiim Railways” or “we”) is dedicated to fulfilling our mission of providing a Safe, Reliable, and Quality experience to our customers, partners, and the community. This commitment extends to the security of personal data. When processing data and information, Laman Express always adheres to the Personal Data Privacy Policy, which can be found on our official website at lamanexpress.com.
TIIM RAILWAYS TRANSPORT AND TRADE JSC
No. 5 Lane 210/3 Hoang Van Thai
Khuong Mai Ward
Thanh Xuan District
Hanoi City
Phone: +84-847-166-167
Email: sales@lamanexpress.com
Personal data processing encompasses activities such as collection, utilization, storage, and sharing.
Personal data processing is conducted solely with the customer's consent, unless legally mandated otherwise.
Laman Express may obtain personal data directly from Customers or from various sources through transparent and lawful methods, including but not limited to: full name, phone number, email, date of birth, nationality, address, purchase history, transaction value, payment method, and other pertinent information. Customers have the option to withhold certain information, but doing so may limit access to certain services provided by Laman Express.
Laman Express may process your Personal Data for various purposes, including but not limited to:
1. Verification of your identity
2. Responding to your inquiries
3. Providing services or products to you
4. Purchasing/ordering services or products from Laman Express's partners for your benefit
5. Receiving payments from you
6. Contacting you when necessary
7. Resolving any complaints
8. Providing customer care services, promotions, gifts, and tailored recommendations to enhance the shopping experience
9. Administrative, auditing, and statistical purposes
10. Compliance with requests from competent authorities and agencies
11. Prevention of illegal activities
12. Other purposes not explicitly mentioned but clearly specified in any specific product or service provided by Laman Express, or as permitted by law or competent state agency.
Laman Express may disclose your personal data to individuals and/or organizations for the aforementioned purposes, in compliance with legal requirements, including:
1. Any individual and/or organization engaged in providing services/products to you, such as partners, suppliers, agents, contractors, affiliates, and carriers associated with Laman Express.
2. Any individual and/or organization involved in addressing your complaints.
3. Government agencies or authorized individuals as per the law. Laman Express pledges not to sell or disclose information that would result in the exposure of customers' personal data for commercial purposes.
Laman Express retains your personal data based on legal collection practices. The storage duration is reasonable and essential, aligned with the outlined purposes for processing personal data. Your personal data is stored within Laman Express's internal administration system and is subject to regular backups.
Laman Express employs Secure Sockets Layer (SSL) software to encrypt customer information during data transfer, ensuring its protection. We safeguard your personal data using security measures commensurate with its significance, preventing unauthorized access, disclosure, modification, or use. In the event of a hacker attack on the information server resulting in the loss of customer personal data, Laman Express will promptly report the incident to the relevant authorities for investigation and notify affected customers. Laman Express is responsible for promptly addressing and rectifying issues in the event of hacker breaches or attacks stemming from user access environments, internet connection errors, or illicit spyware. Additionally, measures are in place to restore data in the event of hacker attacks, deletion, or alteration of information.
Customers have the right to review, update, modify, or delete their personal information through the following means:
• Logging into their registered personal account online.
• Alternatively, contacting Laman Express for assistance. Customers are advised to safeguard their password information, especially when using a shared computer. In such cases, it is crucial for customers to ensure they log out of their account after utilizing Laman Express's services.
Customers are entitled to submit complaints to Laman Express. Upon receipt of these complaints, Laman Express will promptly take appropriate actions. Laman Express will not be held responsible for, nor will we address, any complaints related to customer rights if the initial personal data provided by the customer during registration is found to be inaccurate. Any disputes between Laman Express and customers will be resolved through negotiation. If an agreement cannot be reached, either party has the right to bring the matter to the competent People's Court for resolution.
Unless otherwise mandated by law, Laman Express reserves the right to modify and supplement this Personal Data Privacy Policy at any time, publicly announcing such changes on Laman Express's website or through other appropriate channels (if available), without prior notice or consent. We encourage and advise you to periodically and consistently visit our website to stay informed about our latest policies regarding data security and processing of personal information.