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Terms and Conditions for lamanexpress.com

 

THIS WEBSITE IS UNDER LAMAN EXPRESS’S OWNERSHIP AND MANAGEMENT, IT MEANS THAT PASSENGERS AUTOMATICALLY AGREE WITH THE SET TERMS AND CONDITIONS WHEN ACCESSING TO OUR WEBSITE. THEREFORE, PLEASE THOROUHGLY READ AND STUDY BEFORE USING IT.

 

I. General terms

 

1. Acceptance of Using Condition

 

When accessing to Laman’s Website (hereinafter referred to as “Website”), passengers automatically accept the following set terms and conditions of using (hereinafter referred to as “Using Condition”). Passengers are kindly requested to regularly check “Using Condition” to be updated with the latest revision. Laman has the rights to modify, revise, supplement or diminish the contents of “Using Condition” at any time. If passengers still access to our Website after changes are made, it means that you accept such changes.

 

2. Privacy Policy

 

This privacy policy announces the way in which Laman Express (hereinafter called “Laman” or “We”) collects, stores and processes the personal information or data (“personal information”) of passengers through website lamanexpress.com.

 

We commit to secure the Personal Information of Passengers as well as do our utmost and apply suitable measures so that the information provided by Passengers during use of this website is secured and protected from illegal access. However, Laman does not ensure our prevention of all illegal access. In the case that illegal access is beyond our control, Laman will not be responsible under any forms for any claims, disputes and losses caused from or related to such illegal access. Passengers are recommended to study about your rights when using the services provided by Laman in this website.

 

2.1. Purpose of collecting Personal Information

 

Laman collects Passengers’ Personal Information for one of the following purposes: 

a. To implement and manage the reservation and issuing of the tickets for Passengers; 

b. To implement and manage the use of freight transport service; 

c. To implement and manage marketing activities, provision of promotion information to Passengers such as sending the latest promotion information and offering new quotation related to our products and services; 

d. To provide upgrading solution or service change to meet the demand of Passengers; 

e. To manage, analyze, assess the data to formulate selling policy and Passenger serving policy in the most suitable way;

f. To receive Passengers’ information, comments, recommendations and claims to better improve Laman’s service quality; 

g. To contact with Passengers to solve your requirements; 

h. To ensure railway security, safety and increase the safety of online payment transaction.

 

2.2. Types of collected information

 

The Personal Information collected from Passengers by Laman is of the following types: 

a. Personal Information such as full name, date of birth, passport number or other identity documents; 

b. Contact information such as telephone and email address; 

c. Information on payment if paying by credit card or debit card such as card holder, card number and expiry date.

 

2.3. Methods to collect information

 

Laman collects Passengers’ Personal Information in the Website through online ticket reservation service or specific promotion programs.

 

2.4. Storing time of collected information

 

Laman will store the Personal Information provided by Passengers in our internal systems during the process of providing services for Passengers or until completion of collection purpose or there are requirements from Passengers to cancel the provided information.

 

2.5. Use of cookies in Laman’s Website

 

Cookies are only used by Laman to save the status of Language and Market at Passengers’ final access to your computer in order to return this status for Passengers at the next access.

 

3. EXEMPTION FROM RESPONSIBILITY

 

THE INFORMATION DISPLAYED IN THIS WEBSITE IS NOT ASSOCIATED WITH ANY OFFICIAL OR IMPLICATIVE GUARANTY OR RESPONSIBILITY COMMITMENT UNDER ANY FORMS FROM LAMAN OR OTHER PROVIDERS, INCLUDING BUT NOT LIMITED TO THE CONFORMITY OF THE PRODUCTS AND SERVICES SELECTED BY THE BUYERS. 

 

LAMAN AND OTHER PROVIDERS ARE ALSO NOT LIABLE FOR ENSURING THE FAULTS THAT OCCUR IN OUR WEBSITE IN OPERATION AS WELL AS SAFETY, INTERRUPTION OR THE ACCURACY, COMPLETENESS AND REAL TIME OF THE DISPLAYED INFORMATION.

 

WHEN ACCESSING TO OUR WEBSITE, PASSENGERS AUTOMATICALLY AGREE THAT LAMAN AS WELL AS OTHER PARTNERS, PERSONNELS, MANAGERS AND THEIR REPRESENTATIVES ARE NOT LIABLE FOR ANY RESPONSIBILITY RELATING TO INJURY, LOSS, CLAIM, DIRECT OR INDIRECT DAMAGE CAUSED BY UNFORSEEN ESTIMATION OR RELATED TO: (1) USE OF INFORMATION IN THIS WEBSITE; (2) OTHER ACCESS LINKED TO THIS WEBSITE; (3) REGISTER FOR MEMBERSHIP, RECEIPT OF EMAIL OR PARTICIPATION IN LAMAN’S PROMOTION PROGRAMS; (4) WHETHER LAMAN OR ANY PROVIDERS EXECUTE THEIR SERVICE PROVISION, EVEN IN CASE LAMAN AND SUCH PROVIDERS ARE WARNED OF THE POSSIBILITY OF HAVING DAMAGES; AND (5) RESTRICTIONS RELATED TO ONLINE RESERVATION AS MENTIONED HEREIN.

 

4. Intellectual property rights

 

This Website and every arranged and displayed information are the sole ownership and property of Lamans and other providers who are Laman’s business partners. Every usage, quotation must not cause loss for Laman and must obey the following conditions: 

(1) Only using for personal purpose, non-commercial; 

(2) duplication and quotation must totally keep the copyright or notice on intellectual property rights as expressed in the original version; and 

(3) it is forbidden to transfer every product, technology or process which are used or displayed in this Website can be related to other copyrights or intellectual property rights of Laman and relevant providers. It is not permitted to copy, display, publish, report or distribute all contents in this Website to anybody, under any forms, even in other independent 3 Websites without Laman’s consent. Every image, trade mark, brand or logo displayed in this Website is protected by Intellectual Property Laws and other relevant regulations. When accessing to this Website, passengers are not permitted to use, copy or own such image, trade mark, brand or logo.

 

5. Adjustment and revision

 

Laman has the rights to change, revise or stop the operation of this Website at any time.

 

6. Regulated laws and dispute-solving body

 

The “Using condition” is regulated by the laws of the Socialist Republic of Vietnam. The Court of the Socialist Republic of Vietnam is the sole body which is liable to solve all related disputes.

 

7. Criterion and conditions of using e-ticketing system

 

7.1. Scope of application

The following condition is solely applicable to the functions for seat reservation and online ticket in the Website. When using these functions, Passengers automatically accept and obey all instructions, terms, conditions and notes in the Website, including but not limited to the above-mentioned Using Condition. If passengers do not intend to buy ticket online or do not agree with any terms or conditions stipulated in the Using Condition, please STOP USING this function.

 

7.2. Conditions for using online ticket buying function

 

a. Online ticket buying function is only used for personal and non-commercial purpose. It is impossible for passengers to modify, duplicate, disseminate, translate, display, announce, create hyperlinks, transfer or do business from the information, software, product or services available from online ticket buying function.

 

b. Online ticket buying function will support Passengers in searching information and completing procedures to buy service product in the valid way. However, passengers are not permitted to access or use the Website if they abuse this function. In case there are any losses caused by violation of Website using condition, we have the right to suspend or lock passengers’ account forever.

 

c. Passengers must confirm and ensure that you have sufficient civil behavior competence when using online ticket buying function, ensure the compliance of the set Using Condition as well as have sufficient rights and competence as stipulated by the laws to make behavior relating the use of this function. Passengers take financial responsibility for your own use of this Website or any individuals or organizations that use your name and account. Passengers must control by yourself the use of online ticket buying function with your registered account. Passengers must ensure that every information provided by you when using this function is exact and accurate.

 

7.3. Regulations on seat reservation

 

Passengers’ reservation is only ensured when payment is completed.

 

7.4. Rates

 

a. The ticket fare published in the Website is applicable for ticket buying transaction at the time of buying the ticket.

b. Total paid amount includes taxes and passenger insurance for the whole journey. 

c. In addition, Laman is not responsible for the fees which may arise under the policy of the card issuing bank.

 

7.5. Regulations on payment

 

a. Passengers can pay online to complete the booking.

b. Passengers may be requested to submit their payment card and relevant documents for cross reference when they get ticket at the station. In case of not submitting sufficient documents as requested, passengers will have to buy the new ticket or being refused to be transported.

 

7.6. Boarding voucher

 

You will receive a boarding voucher by email when you complete the booking and pay successfully.

Use boarding voucher for check-in, do not need to print it out.

In the case that you do not receive boarding voucher from us, please check your spam folder or notify us via email sales@lamanexpress.com.

 

 

8. Travel document

 

It is necessary for passengers to fully fill in the required information such as full name, passport number.

Passengers are responsible for the accuracy of the required information along with the validity of the bank card which is used to pay for the ticket fare. In some special cases, passengers may be required to submit your bank card along with passport for cross reference when passengers get tickets at the station to ensure the safety of online payment transaction.

When going to the station, passengers must bring with you eligible passport to prove that you are ticket buyers or you are one of on-board passengers as well as reservation code which is provided by the ticket selling system. 

 

9. Luggage

 

Carry-on bags: The train cabins are allowed to carry luggage not to exceed the weight limitation of 20 kgs of adults and 10 kgs of children.

 

 

10. Cancellation and refund

 

For any cancellation request please send email to sales@lamanexpress.com. 

Cancellation policies vary, depending upon the type of ticket booking, the time of year, and the reason for cancellation.

Below are the rules for cancellation charge after the tickets have been issued:

Normal season: 

14 < D: 10% charge

7 <= D <= 14: 20% charge

D < 7: Cannot cancel

Peak season:

21 < D: 10% charge

14 <= D <= 21: 20% charge

D < 14: Cannot cancel

 

11. Children rates

 

Children under 6 years old do not need to buy ticket, sharing existing seat.

Children at any age want to buy a separate ticket: Pay same price as adult.

 

12. Complaints

 

We strive to ensure your arrangements are delivered smoothly, however there are times when problems arise on the ground. You should first try to resolve service problems with our representative travelling on the train. If the problem cannot be resolved you should contact the operations hotline +84 866 166 167. If you fail to take these steps you may be affecting your recourse for a future claim. If a problem is not resolved during your journey you should send us written correspondence detailing the nature of your complaint as well as the efforts you went to resolve the problem while on the trip. Please send this correspondence to our email address laman@lamanexpress.com with supporting documentation and/or photos, within 07 days of the date of service problem occurred. We will not consider claims made after this period.

 

End.